Page 157 - FY2020Colleyville

Physical Impact of High Ongoing Yes Public
evolution of construction on engagement
our built business and and open
environment adjacent communication
properties
Change in Shifting High No Yes Respond as
community priorities required and
priorities complicate adjust as
project necessary
development,
planning, and
execution.

Expectations Gap between High No Yes Identify
needs and funding and
resources make
available necessary
adjustments
where
applicable
such as utility
rate structure

Citizen Survey – Opportunity Assessment

While not all questions on the Citizen Survey directly correlate to work performed by an
individual department, some do have direct correlations, and others are influenced by a
number of departments. This section allows each department to identify how their work
contributes citizen satisfaction, and opportunities to improve performance in areas that
directly touches citizens. Many opportunities for improvement may have already been
identified in previous sections of the Department Business Plan. The items below are those
that are only identified or brought to staff’s attention through the Citizen Survey, such as
customer service.

Citizen Survey Question:

Q3- How satisfied are you with the City of Colleyville’s performance for each of the
following areas? (2017 Survey)

Results:

Listening to citizens, 70%

Q6- If you have had contact with a City of Colleyville employee with in the past year, how
satisfied were you with the following? (2017 Survey)

Results:

155