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Core Services

To successfully accomplish the duties of the office, the Police Department is responsible for
the following core services:

1. Protect and Preserve the Safety of Neighborhoods
2.1 – Provide responsive, efficient city services
The Police Department utilizes a strategy called Omnipresence, or high visibility patrols, to
ensure that the community is protected and that neighborhoods are safe. A high level of
police service, unique to Colleyville, is provided through innovative programs and
technology to maintain and promote a safe and secure environment. Technology is utilized
to provide real time criminal intelligence information to our officers. The bicycle patrol
program consists of officers that have volunteered for the position in addition to their
regular patrol duties. The program revolves around a commitment to community policing
by encouraging contact and interaction with the public, which facilitates problem solving
and builds mutual trust and respect. These officers utilize bicycles to protect and preserve
our residents and neighborhoods, visitors, parks, trails and retail establishments.

2. Timely Response to all citizen calls for Police Service
2.1 – Provide responsive, efficient city services

Patrol officers will maintain district responsibility allowing them to get to know the public
they serve while ensuring rapid response times for calls for service. As the city of Colleyville
experiences growth, our resources will continue to be stretched. More residences and
businesses will mean additional workload for our employees. The department will need to
maintain the current course set by our staffing plan to ensure that we continue to provide
the service level our community expects and deserves. The Department will continue to
participate in NETCOM with Keller and Southlake to provide 911 communication services
to allow for a cost effective service delivery of timely responses to all citizen calls for
service.

3. Promote Traffic Safety and Reduce Accidents on Roadways
2.1 – Provide responsive, efficient city services
Patrol officers will conduct traffic enforcement and awareness to change driving behaviors
to help reduce accidents and make our roadways safer. The Traffic Unit is dedicated to
reducing the number and severity of traffic collisions within the City by utilizing a
community oriented-problem solving approach to traffic issues. The Traffic Unit proactively
promotes traffic safety through proper levels of enforcement and education along with high
visibility of uniformed personnel. Radar signs are also used to educate drivers of their
speeds in various locations and encourage driver awareness. The Traffic Unit also
participates in regional child passenger safety seat education and installation programs.

4. Enhance Crime Prevention
1.1 – Actively involve and engage stakeholders
The Police Department will enhance crime prevention efforts through proactive business,
neighborhood, and park checks. Patrol officers will actively patrol our entire community to
ensure high visibility to enhance crime prevention and safety for all. Patrol officers will
work with other City Departments, residents, business owners, and the school district in

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