Page 174 - Benbrook FY20 Approved Budget

CITY OF BENBROOK 2019-20 ANNUAL BUDGET

ACTIVITY SUMMARY FY 2019-20 BUDGET

Division Department Activity Account
PUBLIC SAFETY POLICE COMMUNICATIONS/RECORDS 01-31-02

ACTIVITY DESCRIPTION:
The Communications and Records Activity provides radio communications services, telephone answering services, reports filing and
maintenance services, and report processing retrieval for all Police Department functions. The Communications and Records
Communications Specialists, two Senior Communications Specialists, the Police Services Supervisor, and a Commander - operates
Activity is supervised by a Commander and the Police Services Supervisor. The Activity - staffed by six full-time twenty-four hours per
day and seven days per week.

ACTIVITY GOALS:
• To provide prompt radio communication services.
• To provide fast and efficient telephone answering service for the Police Department.
• To effectively maintain all police report information including accident reports and incident reports.
• To process and retrieve reports in an efficient manner.

ACTIVITY OBJECTIVES:
• To monitor expenditures and remain within + or - 5% of the Activity's budget allocation.
• To reduce the error rate to less than 1% on the teletype/computer.
• To dispatch calls for service within an average of 1 minute or less.
• To process all reports within one working day from the time received.
• To notify owners of vehicles being towed within three days of impoundment.

ACTIVITY MEASUREMENTS: ACTUAL ACTUAL ESTIMATED PROJECTED
2016-17 2017-18 2018-19 2019-20
Percent of Budget Expended 98.6% 89.0% 10000.0% 100.0%
Error Rate Percentage on Teletype/Computer 0.21% 0.18% 0.21% 0.20%
Number of Police Calls Dispatched 15,421 14,981 14,616 15,000
Number of Police, ACO, Fire, and EMS Calls Dispatched 21,085 20,623 15,050 18,920
Number of Offense Reports Processed 1,583 1,867 1,676 1,710
Number of Offense Reports Processed Within One Day 4.3 5.1 4.6 4.7

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