Page 327 - City of Bedford FY20 Approved Budget

Fund: General
Department: Community Services
Division: Library

PERFORMANCE MEASURES

ACTUAL TARGET PROJECTED TARGET
Indicator
17/18 18/19 18/19 19/20
INPUTS
# of Items in Collection 118,978 115,000 145,000 145,000
# of Registered Cards 48,892 45,000 40,000 35,000
# of FTEs 19.48 19.48 19.48 19.48
OUTPUTS
# of Items Circulated 601,086 580,000 600,000 580,000
# of Reference Transactions 77,248 71,000 80,000 75,000
# of Programs Offered 1,019 1,000 1,000 1,000
% of Library Staff Participating in Continuing Education 96% 90% 90% 90%
EFFICIENCY
# of Items Circulated Per Capita vs. Texas Benchmark Average of 4.61 12.20 12 12 12
# of Items Circulated Per FTE vs. Texas Benchmark Average of 16,992 30,857 29,775 30,000 29,775
# of Library Visits Per Capita vs. Texas Benchmark Average of 4.52 3.63 4.35 4.35 4.35
# of Reference Transactions Per Capita vs. Texas Benchmark Average of 0.54 1.56 1.4 1.4 1.4
Annual Program Attendance Per Capita vs. Texas Benchmark Average of 0.26 0.76 0.75 0.75 0.75
Annual Materials Expenditure Per Capita vs. Texas Benchmark Average of $2.56 3.48 3.84 3.84 3.84
Annual Collection Turnover Rate vs. Texas Benchmark Average of 2.06 5.05 3.65 3.65 3.65
Annual Cost of Library Service Per Capita Compared to National Average
$31.24 $30.00 $30.00 $30.00
($36.96 in 2014)
Division Budget as % of General Fund 4.64% 4.38% 4.45% 4.23%
EFFECTIVENESS & OUTCOMES
Ability of Staff to Quickly Assist Patrons 95% 95% N/A 95%
Friendliness of Staff 95% 95% N/A 95%
Knowledge of Staff 95% 95% N/A 95%
Digital Materials Circulated as a % of the Overall Circulation 7% 7% 7% 7%
% of Population Who Have a Library Card 67% 65% 55% 60%

N/A - Timing of survey moved from February to October. 296