Page 283 - City of Bedford FY20 Approved Budget

City of Bedford
Program Summary
FY 2019-2020

Fund: General
Department: Fire Division: Operations

PROGRAM DESCRIPTION

The Emergency Operations Division is responsible for responding to the needs of the citizens and guests passing through the City at any
time. These needs consist of, but are not limited to: fire suppression, rescue, emergency medical services, and hazardous materials
emergencies. Emergency Operations Division is responsible to ensure all personnel meet the minimum training requirements as defined
by Texas Commission on Fire Protection and the Texas Department of State Health Services.

The Emergency Operations Division is very active in public education utilizing multiple programs. These programs include fire safety
education, the Department's Fire & Life Safety Education (F.A.L.S.E.) Clown Troupe, Citizen's Fire Academies, Station Tours, and Smoke
Detector Programs.

FY 2018-2019 HIGHLIGHTS

∗ Purchased a new fire truck, fire engine, and medic unit.
∗ Implemented the new Bedford U for in-house Fire and EMS training.
∗ Implemented Target Solutions, a web-based training platform.
∗ Coordinated with the Police Department in Active Shooter training.
∗ Successfully transitioned to new Emergency Medical Service billing company, Emergicon Billing.

FY 2019-2020 DIVISIONAL GOALS
(AS RELATED TO COUNCIL STRATEGIC FOCUS AREAS)

Transformation
∗ Foster a learning organization culture through the creation of a new training team and new employee development programs.
∗ Facilitate employee growth and provide reliable succession through the creation of a new internal promotions program and
process.
∗ Champion best hiring practices through the implementation of a new, character-focused candidate selection and hiring process.
∗ Seek fiscally responsible and operationally sustainable alternate response methods to address the steady increase in calls for
service.
∗ Create and joint Police and Fire training facility within the City limits of Bedford to best meet public safety training needs while
maximizing unit and personnel readiness and to avoid interruptions in service.

Organizational Excellence
∗ Seek best practices in all administrative and operational policies, practices and programs.
∗ Provide the highest quality emergency medical care to the citizens and visitors of the City through the use of the most up-to-date
medical protocols and recognized treatment practices in emergency healthcare.
∗ Continue to support and participate in the NEFDA programs to seek efficient and cost-effective methods of providing specialized
emergency services that would otherwise be prohibitively expensive.
∗ Provide state of the art training and equipment to ensure outstanding levels of EMS, fire suppression and rescue services to the
community.
Communicate & Engage with Citizens
∗ Continue to offer and conduct Citizen's Fire Academy events to the residents of the City.
∗ Continue to offer and conduct life safety educations programs to school children through the F.A.L.S.E. Alarm Clown Gang fire
prevention shows.
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∗ Continue to offer and conduct neighborhood smoke alarm function check and installation programs.