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Business Plan

Arlington Water Utilities provides safe, high-quality drinking water to
Arlington’s more than 390,000 residents, 14 million yearly visitors, and
thousands of people served by the department’s wholesale water customers in
Tarrant County. Arlington operates two water treatment plants with a combined
daily production capacity of 172.5 million gallons. The department is responsible
for the maintenance and operation of more than 1,300 miles of sanitary sewer
main and more than 1,600 miles of water main.
Arlington Water is made up of seven divisions – Customer Care and Business
Services, Operations, Treatment, Engineering and Support Services,
Administration, Financial Services, and Communications. Some key tasks for the department include forecasting financial needs
for rate setting, water storage tank management, water and sewer line construction and maintenance, and water conservation
initiatives. The department has increased the effectiveness of its conservation efforts in recent years through public awareness
education; full time, proactive leak detection; accelerated replacement of high breakage water mains; and optimization of water
usage during the treatment process. In 2018, the department launched its Know Your H2O website, which provides customers
with remote read meters access to their daily water usage totals and high usage alerts.

Arlington is a water industry leader in its use of technologies such as pre-
chlorinated pipe bursting and multi-sensor robots that examine large-diameter
mains for defects. The Water Utilities Department has received several awards,
including the Best Tasting Surface Water TWUA State Award in 2014 and
2015, and the AMWA Gold Award for Exceptional Utility Performance. In 2018
and 2019, the department was honored with Watermarks Award for
communication excellence by the Texas division of the American Water Works
Association.

SHARED SERVICES

The City of Arlington’s Shared Services City Service Team consists of Asset Management, Communication & Legislative
Affairs, Human Resources, Municipal Court, and the Office of Strategic Initiatives. The mission of the Strategic Support
Team is to embrace the City’s vision of being a pre-eminent city by dedicating resources to partner with customer departments.

Asset Management includes the Building Design and Construction, Facility Services, Fleet Services and Solid Waste and
Recycling teams. Together these teams are responsible for physical assets that are owned and controlled by the City. These
assets include public buildings, vehicles and heavy equipment, and the sanitary landfill. Asset Management works in partnership
with departments throughout the organization to ensure effective stewardship of these assets in order to deliver services to
residents.

In FY 2019, the Building Design and Construction team managed
approximately $100 million in capital projects and renovations of existing
buildings such as libraries, recreation centers and fire stations. Also, in FY
2019 the team’s work was recognized when the new Downtown Library,
which was completed in 2018, achieved the Leadership in Energy and
Environmental Design (LEED) Silver certification. LEED is the most widely
used green building rating system in the world and is a globally recognized
symbol of sustainability achievement. The new library is the fourth City facility
that has earned LEED distinction. Building Design and Construction works
closely with Facility Services which oversees the maintenance and repair of nearly 200 public buildings throughout the City.
Facility Services performs plumbing, HVAC, electrical and other work needed to keep buildings in safe and good working order.

2020 Adopted Budget and Business Plan 19 City of Arlington, Texas