Page 144 - Saginaw FY19 Annual Budget
P. 144

CITY OF SAGINAW
                          GOALS, OBJECTIVES AND PERFORMANCE MEASURES
                                                        2018-2019


            INFORMATION TECHNOLOGY



            GOAL: To provide assistance to all city departments related to computer and telephone service.

                 City             FY 2017-2018                 FY 2017-2018                  FY 2018-2019
               Strategy          Department Goal          Department Achievement           Department Goal
                                                                                     The Information Technology function
                                                        A computer equipment replacement   has been separated from General
             Maintain service   Establish a computer equipment   schedule was created and   Administration to better track the cost
            and staffing levels  replacement schedule.  implemented as part of the FY18-19   of information technology.  The
                                                                   budget.             department will track and update
                                                                                        computer replacments needs.


                                                 LONG TERM OBJECTIVES

            Establish and maintain a computer equipment replacement schedule.


            Manage telephone service contracts for all city departments.

                                            2014-2015     2015-2016      2016-2017     2017-2018      2018-2019
            PERFORMANCE MEASURES            ACTUAL         ACTUAL        ACTUAL         ACTUAL        BUDGET

            Number of telephones               0             0              0             147           147
            Number of trouble tickets          0             0              0             348           350



                                               Information Technology



                350

                300

                250

                200
                                                                                                Number of telephones
                                                                                                Number of trouble tickets
                150

                100

                 50

                 0
                       2013-2014     2014-2015    2015-2016    2016-2017     2017-2018


            Prior year statistics are not available.


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