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DEPARTMENT / DIVISION FUND
FIRE – OPERATIONS GENERAL
PROGRAM NAME
FIRE OPERATIONS
DESCRIPTION / MISSION
The Operations Division provides 24 hour emergency response services for the citizens and visitors of North Richland Hills. These
services include fire protection, advanced life support ambulance service, rescue, hazardous materials response, explosion
hazard response, in-service fire safety inspections, hydrant inspections, fire/life safety education, and a myriad of other public
services.
GOALS
• To provide professional and effective emergency response services. (Efficient and Effective Delivery of City Services)
• To reduce fire loss through annual inspections and improved response times. (Safety and Security)
• To provide planned professional fire prevention and education services for businesses and citizens of North Richland Hills.
(Safety and Security)

OBJECTIVES
• Maintain department average turnout time of 1:00 or less.
• Maintain department average travel time of 4:15 or less.
• Confine 40% of the structure fires to the object, area or room of origin.
• Service Hydrants once a year.
• Minimize number of mutual aid transports by other agencies.
• Participate in community events and public education opportunities.

2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
# Of personnel assigned per shift 27 27 28
# Of engine companies 4 4 4
# Of truck companies 1 cross staffed 1 cross staffed 1 cross staffed
# Of ambulance crews 3+1 cross staffed 3+1 cross staffed 3+1 cross staffed
# Of total calls for EMS response 5,640 5,555 5,714
# Of EMS response with transport 4,332 4,291 4,414
# Of EMS mutual aid responses received 89 60 54
# Of EMS patients transported by mutual aid neighbor 68 45 40
# Of total calls for fire response 2,450 2,543 2,616
# Of structure fire responses 41 45 45
# Of false alarm calls 461 488 502
# Extending beyond structure 0 0 0
% Fire Incidents with First unit on within 5 min 60.00% 46.66% 48.00%
% Fire Incidents with complete Full Alarm on within 9 minutes 62.96% 79.41% 81.69%
% Of EMS ALS responses within 5 minutes 85.47% 81.76% 80.13%
% Of EMS ALS responses within 8 minutes 97.38% 96.49% 95.53%
% Extending beyond structure 0.00% 0.00% 0.00%
EMS response / ambulance:
No. M221 10 0 0
No. M222 1,838 1,773 1,824
No. M223 2,306 1,999 2,056
No. M224 1,421 1,255 1,291
No. M225 7 111 114
No. SQ225 348 738 759
Overall average response time in minutes (mm:ss) 04:52 mins 04:48 mins 04:58 mins
Average turnout time in minutes (mm:ss) 00:55 mins 00:49 mins 00:55 mins
Average travel time in minutes (mm:ss) 03:57 mins 03:59 mins 04:03 mins
Goal: Financial Stability
% Of EMS responses resulting in transport 76.81% 77.23% 77.25%
Goal: Positive City Image
# Of EMS mutual aid responses given 326 274 287
# Of fire automatic / mutual aid responses given 518 462 475

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