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DEPARTMENT / DIVISION FUND
INFORMATION TECHNOLOGY – GIS INFORMATION TECHNOLOGY
PROGRAM NAME
GEOGRAPHICAL INFORMATION SYSTEM
DESCRIPTION / MISSION
The GIS program strives to promote the effective management and access to GIS data through technology, by partnering with City
departments and other agencies to improve departmental work flows and business practices. Additionally, the program strives to
provide a centrally managed document imaging system allowing departments to file and manage documents electronically.

GOALS
• To optimize management and access of spatial data. (Efficient and Effective Delivery of City Services)
• To provide quality services and products supporting city council, management, and citizens in a timely and cost effective manner.
(Financial Stability)
• To provide strategic planning for GIS. (Efficient and Effective Delivery of City Services)
• To enhance productivity of departments by utilizing new and existing GIS technology. (Financial Stability)
• To plan, design and implement integration of GIS with other City applications and systems. (Efficient and Effective Delivery of
City Services/Safety and Security/Financial Stability)
• To provide access to GIS data sets empowering City departments to create maps and perform spatial analysis. (Positive City
Image/Financial Stability)
• To optimize the management and retention of city documents. (Financial Stability)
• To provide increased accessibility to city documents. (Efficient and Effective Delivery of City Services)
• To facilitate the processing of documents within departments. (Financial Stability/Efficient and Effective Delivery of City Services)
• To facilitate efficiency of document imaging. (Financial Stability)

OBJECTIVES
• To develop improved methods for updating and maintaining spatial data.
• To enter and monitor GIS work orders through GroupLink, the departmental work order system, to ensure timely completion of
customer requests.
• To update GIS data sets and facilitate posting of data to iCommunities on the NCTCOG website.
• To perform quality control and data cleanup on parcel / property data to ensure integration with HTE, Excelligent and other
applications.
• To implement field data collection tools to increase efficiency and productivity of departments such as Public Works,
Neighborhood Services, and Fire.
• To implement web-based access to specific documents as directed by departments.
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Quality Development and Revitalization
# Of zoning changes 40 25 30
# Of properties updated 300 300 350
# Of zoning cases updated 30 25 30
Goal: Positive City Image
# Of water / wastewater plan sets 20 20 20
% Of datasets current in Icommunities (Service ends 10/18) 100.00% 100.00% 0.00%
Miles of water/wastewater updates 3.00% 3.00% 3.00%
Goal: A Sense of Community
# Of subdivision plats 30 20 15
Goal: Local and Regional Leadership
# Of data sets supplied to other agencies 40 40 40
Goal: Efficient and Effective Delivery of City Services
# Of full time equivalents (FTEs) 1.00 1.00 1.00
# Of customer requests 125 100 75
# Of pages inputted to document imaging 5,617,000 5,955,000 6,100,000
# Of GIS datasets 120 120 120
# Of requested and standard maps 200 200 200
# Of Data analysis 55 60 60
% Of datasets updated 90.00% 90.00% 90.00%
% Of core datasets meet defined user needs 95.00% 95.00% 95.00%
% Of requests completed within allotted timeframe 96.00% 96.00% 96.00%

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