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DEPARTMENT / DIVISION FUND
PLANNING & DEVELOPMENT – INSPECTIONS GENERAL
PROGRAM NAME
MULTI-FAMILY HOUSING STANDARDS
DESCRIPTION / MISSION
This program provides quality customer service to apartment / hotel residents while ensuring that life-safety and minimum
amenities are provided and maintained by building owners and their management. The program provides annual inspection and
licensing of existing apartment communities and hotels.

GOALS
• To provide quality inspection and licensing of existing North Richland Hills apartment communities and hotels through
professional, consistent, inspection techniques, and thorough follow up. (Quality Community Development and Revitalization)
• To provide timely and accurate complaint response from apartment / hotel occupant complaints. (Quality Community
Development and Revitalization)
• To ensure apartment / hotel ordinance compliance. (Quality Community Development and Revitalization)
• To coordinate other city departments to assist in fire, police, health and code related issues. (Quality Community Development
and Revitalization)

OBJECTIVES
• Conduct at least two inspections of all 37 apartment communities and 7 hotels.
• Conduct annual question and answer meeting with apartment managers at least once a year.
• Respond to apartment complaints within 24 hours or less.
• Resolve 95% of apartment complaints within 5 to 7 days or less.
• Obtain monthly occupancy rate from each community by the 8th of each month. Share data with key city departments.

2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Quality Development and Revitalization
# Of full-time apartment inspectors 1.00 1.00 1.00
# Of apartment unit inspections / year 4,375 4,400 4,652
# Of apartment buildings inspected / year 753 773 789
# Of apartment communities inspected / year 37 37 40
# Of apartment/hotel complaints / year 356 325 350
# Of apartment unit inspections per month 375 375 375
% Of apartment communities inspected twice during fiscal year 90.00% 90.00% 90.00%
% Of complaints responded to within 24 hours 99.00% 99.00% 99.00%
% Of resident complaints resolved within 5 to 7 days 99.00% 99.00% 99.00%
% Increase/decrease apartment value to previous FY +6.71% +13.13% +35.00%
% Increase/decrease hotel value to previous FY +1.99% +8.07% +6.00%
Total property value of apartments $461,623,414 $553,461,019 $574,629,019
Total property value of hotels $12,304,416 $14,378,377 $15,241,079
Total multi-family units 7,703 7,825 8,077
Amount of fees collected $100,877.00 $102,400.00 $103,000.00
Average annual occupancy rate 95.00% 96.00% 96.00%

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