Page 161 - Cover 3.psd

DEPARTMENT / DIVISION FUND
CITY COUNCIL – ADMINISTRATION GENERAL
PROGRAM NAME
SAFETY AND SECURITY
DESCRIPTION / MISSION
During the biannual Goals Setting Work Session, the City Council establishes goals for the City of North Richland Hills. Safety and
Security is one of the nine goals established by the Council. Safety and Security seeks to lower the crime rate and fire loss,
receive a favorable ISO rating, provide a sense of safety for all that live and visit our City, provide safe schools and communities
for youth, maintain an active law enforcement presence in the community, achieve better response times, and maintain overall
safe streets.

GOALS
• To maintain low response time.
• To maintain low crime rate.
• To provide effective and efficient police, fire and emergency medical services.
• To engage community in public safety programs and initiatives.
• To maintain the City’s ability to respond to all large scale emergencies.
• To implement shared regional core public safety services where possible.

OBJECTIVES
• Continue to monitor all phases of response times and improve them where possible.
• Continue to provide and maintain state of the art public safety communications.
• Provide quarterly live fire training for all operating fire fighters.
• Hold Police Department Community Meetings.
• Continue training staff to meet all federal and state guidelines for emergency management operations.

2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Police
% Of citizens rating excellent or good police services 93.40% 94.00% 94.00%
% Of citizens rating excellent or good police visibility 88.00% 86.00% 86.00%
# Of officers per 1,000 population 1.64 1.64 1.62
Total # of Dispatch Calls for Service 124,437 141,371 149,517
Total # of 9-1-1 Calls 90,996 90,064 90,964
Average time to process and dispatch
Police Priority 1 calls 2:03 min 2:23 min 2:00 min
Police Priority 2 calls 3:26 min 3:20 min 4:00 min
Fire/EMS calls 1:42 min 1:40 min 1:30 min
% Phone calls answered within 15 seconds 95% 92% 95%
Response time by patrol/traffic officers for Priority 1 3:21 min 3:24 min 3:19 min
Response time by patrol/traffic officers for Priority 2 5:12 min 5:05 min 4:58 min

Fire
% Of citizen response rating of department services of excellent or 98.70% 99.00% 99.00%
# Of structure fire response 41 45 45
# Of total calls for EMS response 5,640 5,555 5,714
Response times
Average turnout time in minutes 0:55 min 0:49 min 0:55 min
Average travel time in minutes 3:57 min 3:59 min 4:03 min
% of fires confined to object, area or room of origin 31% 29% 24%
% Of fires confined to structure 100% 100% 100%
# Of preparedness exercise(s) conducted 2 2 2
# Of audbile outdoor warning siren tests 9 9 9

157