Page 230 - FY 19 Budget Forecast 91218.xlsx

CUSTOMER SERVICES DEPARTMENT
ADMINISTRATION DIVISION (200-710-01)

SERVICE LEVEL ANALYSIS: (CONTINUED)
FY 2018-19
FY 2016-17 FY 2017-18 FY 2017-18 Adopted
PERFORMANCE INDICATORS Actual Budget YE Proj. Budget

Monthly average billing:
Average monthly water customers billed 15,522 15,700 15,612 16,000
Average monthly sewer customers billed 13,171 14,000 13,296 14,000
Average monthly drainage customers billed 14,865 15,000 14,960 15,550
Average monthly garbage customers billed 14,090 14,450 14,202 14,500
Average water usage per customer 15,133 14,000 11,462 12,000
Average water bill per customer $77.11 $75.00 $77.97 $81.75
Average water revenue 1,000 gallons billed $5.10 $5.00 $6.54 $6.50
Average sewer bill per customer $39.77 $47.00 $47.81 $48.00
Average drainage bill per customer $9.15 $9.20 $8.00 $7.00
Average garbage bill per customer $11.91 $11.18 $11.84 $11.90
Average daily phone inquires 57 71 62 70

EXPENDITURE SUMMARY

FY 2018-19 Budget
FY 2016-17 FY 2017-18 FY 2017-18 Adopted Variance
EXPENDITURES BY CATEGORY: Actual Budget YE Proj. Budget ($)

Personnel services $ 500,222 $ 567,789 $ 485,381 $ 506,462 $ (61,327)
Operations & maintenance 75,972 86,286 82,050 82,870 (3,416)
Services & other 294,138 453,345 468,320 446,437 (6,908)
Capital outlay – – – – –

TOTAL $ 870,332 $ 1,107,420 $ 1,035,751 $ 1,035,769 $ (71,651)

PERSONNEL SUMMARY
(Full-time Equivalent Positions - Includes Vacant Positions)

FY 2018-19 Budget
FY 2016-17 FY 2017-18 FY 2017-18 Adopted Variance
BY POSITION TITLE: Actual Budget YE Proj. Budget ($)
Director of Finance 0.25 - - - -
Assistant Director of Finance 0.25 - - - -
Utility Billing Manager 1.00 1.00 1.00 1.00 -
Senior Accountant 1.00 1.00 1.00 1.00 -
Utility Billing Supervisor 1.00 1.00 1.00 1.00 -
Utility Fee Technician 1.00 1.00 - - (1.00)
Senior Customer Service Representative - - 1.00 1.00 1.00
Customer Service Representative 3.00 3.00 3.00 3.00 -

TOTAL 7.50 7.00 7.00 7.00 -

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