Page 40 - Hurst FY19 Approved Budget

be conducted on each project to ensure the city does not share sales tax beyond what
is required to provide basic services to the project and does not transfer costs to our
residential taxpayers.

North Tarrant Expressway Impact: A few years ago, the State of Texas completed the
reconstruction and widening of State Highway 183 that crosses the City of Hurst from
its west to east boundaries. The city has termed this freeway as our “fifty-yard line.” City
staff has worked diligently with the state and private developers to take advantage of
the freeway improvements and was recently recognized by TXDOT as implementing the
most active redevelopment plan of the five cities impacted. The state purchased right-
of-way throughout the highway corridor and many aging buildings were demolished
to make room for the new highway. City staff used this opportunity to replat existing
property for new businesses to call home. In-N-Out Burger opened just north of the
highway where an apartment complex was condemned and demolished. South of the
freeway, a vacant “big box” structure was recently demolished and several restaurants
to move into the space including an Outback Steakhouse, Jack in the Box, and Taco
Cabana. Target Super Center completed a significant remodel project and Corner
Bakery opened along with a Sprint store. There continues to be development interest
in the area with a hotelier evaluating a location along 183 near Target. Property values
and sales tax revenue will continue to benefit from the improved highway and resulting
new businesses along the corridor.

Customer-Oriented, Employee Programs: After establishing the Code of Ideals in
1999, and fully permeating the organization with the meaning of the Code, the city is
now focusing our efforts on “Honoring the Code.” At my first employee conference as City
Manager, I challenged Team Hurst to Honor the Code in all things. At the most recent
conference, we are building on Honoring the Code, by doing so “The Hurst Way”. This idea
is based on one of the principles from Jim Collins’ book “Good to Great”, continuing the
organizational development effort that began in 2013. The Hurst Way is the scorecard
we use to deliver services to Hurst citizens, and it is comprised of three components.
First Public Service, we passionately serve the community while demonstrating level
five leadership qualities within our circle of influence. We are empowered to develop
an exceptional quality of life for our community through professional and ethical
public service. Second, Customer Service, we do our very best to serve our customers
selflessly, no matter what title we hold or whom we are serving. We are committed to
providing exceptional service while being responsive to the needs of the community.
Third, Financial Sustainability, we responsibly manage our resources allowing the city to
provide a desirable level of programs and services to the public now and in the future.
We employ the Hurst Way as the lens we use to evaluate and deliver programs and
services.

This year, the city will embark on programs encouraging employees to apply The Hurst
Way to their daily work lives through process improvement efforts and storyboarding.

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