Page 119 - Hurst FY19 Approved Budget

EXPENDITURE/EXPENSES

DESCRIPTIONS, EVALUATIONS

AND PROJECTIONS

PERSONNEL SERVICES

Organizational Growth:
After establishing the Code of Ideals in 1999, and fully permeating the organization with
the meaning of the Code, we are now focusing our efforts on “Honoring the Code” as the
foundation for all interactions. At his first all employee conference as City Manager, Mr.
Caruthers challenged Team Hurst to Honor the Code in all things. At the recent second
conference, we are building on Honoring the Code, by doing so “The Hurst Way”. This
idea is based one of the principles from Jim Collins’ book “Good to Great”, continuing the
organizational development effort that began in 2013. The Hurst Way is the scorecard
we use to deliver services to Hurst citizens, and it is comprised of three components.
First Public Service, we passionately serve the community while demonstrating level
five leadership qualities within our circle of influence. We are empowered to develop
an exceptional quality of life for our community through professional and ethical
public service. Second, Customer Service, we do our very best to serve our customers
selflessly, no matter what title we hold or whom we’re serving. We are committed to
providing exceptional service while being responsive to the needs of the community.
Third, Financial Sustainability, we responsibly manage our resources allowing the city to
provide a desirable level of programs and services to the public now and in the future.
The Hurst Way is the scorecard by which we will measure all programs, services, and
decisions.

This year, the City will embark on programs encouraging employees to apply The Hurst
Way to their daily work lives through process improvement efforts and storyboarding.
These programs will support City Council priorities in leadership and innovation
coming directly from Team Hurst members. The senior leadership team is championing
these efforts under the guidance of two department heads. The Executive Director of
Administration and Customer Services will be providing storyboarding opportunities
across the organization, and the Executive Director of Strategic and Fiscal Services will
be educating the organization even further on the Hurst Way Scorecard.

Additionally, we will be introducing “Where We Learn”, a centralized repository for
development opportunities. It will give employees opportunities to explore concepts

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