Page 66 - Colleyville FY19 Budget

City Secretary’s

Office

FY 2019 Department Business Plan

Department Description

The City Secretary is responsible for the legislative operations
of the City and serves as the official records management
officer. In this role, the office is accountable for the integrity,
protection, compliance, availability, retention, disposition, and
transparency of all City records in accordance with the Texas
State Library and Archives Commission Records Retention
Schedules.

The City Secretary’s Office (CSO) is a Citywide information
and document resource to the City Council, City departments,
residents, and the public. The CSO is a direct link between community and government, and
pledges to provide exemplary customer service in a professional, courteous, impartial, and
transparent manner to promote the standards of integrity, communication, excellence, and
transparency while also promoting the City Council’s Strategic Plan.

Core Services

The City Secretary performs duties set forth by the City Charter, Ordinances, federal and state
laws and administrative direction. To successfully accomplish these duties, the City Secretary
is responsible for the following core services:

1. Provide Professional and Courteous Customer Service
2.1 - Provide Responsive, efficient city services

Although small, this Office supports both internal and external customers and is responsible
for core services which are of significant interest to all residents. These services include:

• Conducting research;
• Providing access to public documents;
• Serving as staff liaison to boards, commissions,
and committee members;
• Responding to requests for information received
via walk-ins, phone, and email;
• Processing of forms and applications administered
through the CSO (alcohol permits, notice of

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