Page 193 - Honorable Mayor and Members of the City Council

ACTIVITY SUMMARY

DIVISION DEPARTMENT ACTIVITY ACCOUNT
PUBLIC SAFETY POLICE COMMUNICATIONS/RECORDS 01-31-02
ACTIVITY DESCRIPTION

The Communications and Records Activity provides radio communications services, telephone answering services, reports
filing and maintenance services, and report processing retrieval for all Police Department functions. The Communications
and Records Activity is supervised by a Commander and the Police Services Supervisor. The Activity - staffed by six full-time
Communications Specialists, two Senior Communications Specialists, the Police Services Supervisor, and a Commander - operates
twenty-four hours per day and seven days per week.

ACTIVITY GOALS
-To provide prompt radio communication services.
-To provide fast and efficient telephone answering service for the Police Department.
-To effectively maintain all police report information including accident reports and incident reports.
-To process and retrieve reports in an efficient manner.
ACTIVITY OBJECTIVES
-To monitor expenditures and remain within + or - 5% of the Activity's budget allocation.
-To reduce the error rate to less than 1% on the teletype/computer.
-To dispatch calls for service within an average of 1 minute or less.
-To process all reports within one working day from the time received.
-To notify owners of vehicles being towed within three days of impoundment.
ACTUAL ACTUAL ESTIMATED PROJECTED
ACTIVITY MEASUREMENTS 2015-16 2016-17 2017-18 2018-19
Percent of Budget Expended 82.55 98.62 95.91 100.00
Error Rate Percentage on Teletype/Computer 0.21% 0.21% 0.14% 0.19%
Number of Police Calls Dispatched 15,038 15,421 14,898 15,200
Number of Police, ACO, Fire, and EMS Calls Dispatched 20,410 21,085 20,404 20,650
Number of Offense Reports Processed 1,492 1,583 1,936 2,000
Number of Offense Reports Processed Within One Day 4.1 4.3 5.3 5.5

CITY OF BENBROOK 2018-19 ANNUAL BUDGET
192