Page 34 - City of Arlington FY19 Adopted Operating Budget
P. 34

Business Plan





            Arlington is a water industry leader in its use of technologies such as pre-
            chlorinated pipe bursting and multi-sensor robots that examine large-diameter
            mains for defects. The Water Utilities Department has received several awards,
            including the Best Tasting Surface Water TWUA State Award in 2014 and
            2015, and the AMWA Gold Award for Exceptional Utility Performance. In 2018,
            the department newsletter, Buzz Words, was honored with a Watermark Award
            for communication excellence by the Texas division of the American Water
            Works Association.


            SHARED SERVICES

            The City of Arlington’s Shared Services City Service Team consists of Asset Management, Communication & Legislative
            Affairs, Municipal Court, and the Office of Strategic Initiatives.  The mission of the Strategic Support Team is to embrace
            the City’s vision of being a pre-eminent city by dedicating resources to partner with customer departments.

            Communication and Legislative Affairs has divisions in
            Executive Support, City Secretary’s Office, Vital Statistics, Office of
            Communications, Action Center, Intergovernmental Relations and
            Knowledge Services.  Due to the varying types  of work,
            Communication and Legislative Affairs collaborates with  various
            City departments through communication efforts, open records
            requests, customer service, intergovernmental relations, City
            Council  agenda management, legal postings,  revenue
            enhancement, records management and managing special
            projects.  The department also directly serves the City Manager’s
            Office and the Office of Mayor and Council.  The Communication
            and Legislative Affairs Department not only facilitates work across
            departments to enhance cooperation within the organization, but also takes the lead in connecting City government to Arlington’s
            residents through City Council meetings, on-line and social media, answering calls from residents on a variety of topics and
            telling the story of the work that the organization does.  The City's Intergovernmental Relations Division is primarily responsible
            for developing state and federal legislative agendas, monitoring legislation and activities, and managing the City's state and
            federal lobbyists.  The department also manages resources such as printers and copiers throughout the organization with the
            goal of improving work efficiencies and effectiveness.


                                                  The Municipal Court handles payments for citations, court appearances for
                                                  teens and adults, jury service requirements, and management of revenues from
                                                  fines.  The court strives to improve customer service  through advanced
                                                  technology such as providing online check-in for jury service, access to common
                                                  information in the Open Data Portal, new payment method options, and text
                                                  reminder notifications for court dates. The Jury Online will allow the potential
                                                  juror to respond to the summons, reschedule jury dates, request exemptions,
                                                  and print their required documentation. The Court also recently began texting
                                                  defendants reminders for upcoming court dates as a courtesy reminder. These
                                                  new technological enhancements coupled with our online records search and
            information on the Open Data Portal, allows a defendant to verify court information without having to call or come to the court.
            Finally, the Court will implement Apple Pay and Android pay as payment options for in person payments.







              2019 Adopted Budget and Business Plan                                        19                                                                  City of Arlington, Texas
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