Page 180 - FY 2021-22 ADOPTED BUDGET

DIVISION SUMMARY FY 2025-26 BUDGET

Function Department Division Account
STAFF SERVICES INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 01-23-01

DIVISION DESCRIPTION:
The Information Technology Division ensures the City's cybersecurity, infrastructure maintenance, and IT support across all departments. Established in 2003-

04, its responsibilities include network security, asset management, software distribution, and proactive system monitoring to mitigate cyber threats.
The division emphasizes preventive maintenance to keep critical systems updated and resilient while overseeing fiber optic and coaxial networks,
communication systems, and procurement strategies. An Assistant Director role was added in 2017-18 to support expanding cybersecurity initiatives and
infrastructure management. Through continuous improvement and strategic planning, the IT Division remains committed to securing City operations and

protecting its digital assets.

DIVISION GOALS:
• Enhance Cybersecurity: Safeguard the City's network and digital assets against evolving cyber threats through proactive monitoring and defense strategies.

• Optimize IT Operations: Administer and coordinate data, technology services, and computer-related activities to ensure seamless organizational efficiency
• Empower Employees: Support staff in leveraging the latest software, improving productivity, and adapting to emerging technologies.
• Maintain Digital Presence: Provide, update, and monitor the City's website to ensure accessibility, security, and user-friendly functionality.

• Advance IT Infrastructure: Manage, maintain, and upgrade the City's technology and telecommunications systems to ensure reliability and scalability.
• Strengthen E-Government Initiatives: Develop and implement an e-government strategy to enhance service delivery, effectively connecting government
operations with citizens and businesses.

DIVISION OBJECTIVES:

• Strengthen Cybersecurity & Data Protection: Ensure regular data backups and proactively monitor for security threats.
• Maintain Fiscal Responsibility: Track expenditures to stay within **±5%** of the allocated budget.
• Enhance Employee Training: Provide software education to improve staff proficiency and efficiency.

• Optimize IT Operations: Oversee data processing, computer systems, and IT services across the organization.
• Support Digital Presence: Maintain and update the City's website for accessibility and functionality.
• Manage Communication Systems: Maintain the City's telephone infrastructure to ensure reliable service for all users.
DIVISION MEASUREMENTS: ACTUAL ACTUAL ESTIMATED PROJECTED

2022-23 2023-24 2024-25 2025-26
Percent of Budget Expended 94.6% 94.0% 97.0% 100.0%
Software Training Sessions Held 12 12 12 12
Percentage of Employees with Computer, Network, and Email Access 136 100.0% 100.0% 100.0% 100.0%

Percentage of Help desk tickets answered 100.0% 100.0% 100.0% 100.0%
Days City's Telephone System Down Due to Technical Difficulties None None None None

Days City's Website Down Due to Technical Difficulties None None None None